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Returns Policy

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Returns Policy

We want the dress to fit you too…

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When it comes to a VALK design we want you to feel comfortable not only in our dresses but knowing that if it does not fit you or if something is faulty you wont be battling with corporates. It is our priority to ensure you are over joyed with your VALK purchase. Should you wish, you are welcome to exchange your item for a different size or style, at your expense.

All Items to be returned must be in their original, unworn, unwashed and sellable condition. Exchanges must follow the below instructions, or unfortunately they will not be able to be exchanged.

Please contact Customer Service on info@valk.com.au. Upon approval, please post your item back to us within 14 days of the item being dispatched to you. The item must be returned via registered mail, and customers will be responsible for the shipping and handling costs. Please include with your item the original order receipt and a brief letter detailing the reason for your exchange, and what you wish to exchange your item for.

You will be contacted by an VALK staff member should your exchange choice not be available. Customers will be responsible for the cost of shipping the new item from our dispatch, this amount will be debited from the credit card provided for your original purchase. Please allow 14 days for your exchange to be processed and delivered to you.

Refunds will only be offered on items that are faulty. No returns/exchange/refund on sale items. Credit Notes cannot be used to purchase Sale Items.
Postal address:
VALK HQ
L2/140 William Street
East Sydney, NSW, 2011