Returns
Valk returns policy does not limit or restrict your statutory rights under Australian Consumer Law. You are entitled to return an item if you believe that there is a problem. You are generally responsible for returning the item if it can be posted or easily returned i.e dropped off. For items collected from our warehouse, it is generally the buyer’s responsibility to return the item for a warranty claim (exceptions apply).
Returns are accepted in line with our warranty conditions.
Faulty Items
Should you wish to return a faulty item, please email support@valk.com.au with your order number. Photos and/or videos of the item may also be requested to assist in the return process. All other relevant information will be sent to you at this time. Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted.
When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered.
If the item is required to be returned, the outcome of the inspection should take no longer than 6 business days from the date the item is received by our service department (times may vary).
Change of Mind
We accept Change of Mind returns for 30 days after you have received the item. The item must be in a re-saleable condition to qualify for a Change of Mind store credit. Handling / Cancellation fees will apply at 20% of the purchase price. The refund amount will not include original freight costs (where freight costs were listed separately).